Welcome to Tourist Assists — here for you 24/7, whenever, wherever.

Tourist Assists

Support That Travels With You

Tourist Assists offers Free 24/7 information support and premium service package to travelers visiting Malaysia — available the moment you register. Our dedicated support team can respond quickly and assist you whenever help assistance is needed. Find out more about free tourist information assistance with multi-lingual support, click here

Tourist Premium Service Pack

Best choice to enjoy a smooth, comfortable, and worry-free holiday journey, consider our premium service packages that offer value-added benefits and reliable emergency support. Simply choose the package that best suits your needs, and let us take care of the rest. Planning a holiday can be both exciting and challenging especially when facing language barriers, unfamiliar local customs, and travel logistics. As your travel companion, providing dependable support throughout your journey, we are here to ensure your safety, boost your confidence, and giving you complete peace of mind.

Key Supports Area

Personalized Assistance & Quick Response

We provide fast, personalized information support whenever you need help during your travels.

1

On-Ground Emergency Assistance

If you experience theft, loss of belongings, disputes, or any urgent situation, our team will be by your side to help resolve the matter and guide you through the process—so you’re never alone in a new city.

3

Medical Emergency Support

In case of illness or injury, our team will connect you to the nearest hospital and ensure you get immediate care.

2

Airport Pick-Up & Drop-Off

Especially for solo travelers and senior citizens, we offer reliable pick-up and drop-off services during peak travel seasons for a safe and stress-free arrival or departure.

4

Tourist Assists – The Essential Service Pack Every Traveler Should Have.

Solo Pack

$48.00

  • 24/7 Hotline Tourist Information Assistance
  • Free RM100k Personal Accident Coverage
  • Outpatient Medical Claim Benefits
  • Free SIC airport transfer
  • Free Airport Assistance
  • Free 1GB e-SIM mobile data
  • Emergency support – medical assistance, legal help, evacuation or emergency cash.
  • Language barrier assistance
  • Connect you to the right office for Lost & Found
  • Handle tourist complaints & documenting – escalate and follow up with authorities.
  • Hospital Admission Assistance – with Guarantee Letter for emergency treatment.
  • Lost baggage assistance
  • Hotel booking assistance – guarantee lowest rate.

Couple Pack

$88.00

  • 24/7 Hotline Tourist Information Assistance
  • Free RM100k Personal Accident Coverage
  • Outpatient Medical Claim Benefits
  • Free Private car airport transfer
  • Free Airport Assistance
  • Two Free 1GB e-SIM internet data
  • Emergency support – medical assistance, legal help, evacuation or emergency cash.
  • Language barrier assistance
  • Connect you to the right office for Lost & Found
  • Handle tourist complaints & documenting – escalate and follow up with authorities.
  • Hospital Admission Assistance – with Guarantee Letter for emergency treatment.
  • Lost baggage assistance
  • Hotel booking assistance – guarantee lowest rate.

Family Pack

$108.00

  • 24/7 Hotline Tourist Information Assistance
  • Free RM100k Personal Accident Coverage
  • Outpatient Medical Claim Benefits
  • Free MPV airport transfer
  • Free Airport Assistance
  • Two Free 1GB e-SIM internet data
  • Emergency support – medical assistance, legal help, evacuation or emergency cash.
  • Language barrier assistance
  • Connect you to the right office for Lost & Found
  • Handle tourist complaints & documenting – escalate and follow up with authorities.
  • Hospital Admission Assistance – with Guarantee Letter for emergency treatment.
  • Lost baggage assistance
  • Hotel booking assistance – guarantee lowest rate.

Simply choose the service package that best suits your needs, and we’ll handle the rest— making your travel experience seamless and worry-free.