Available 7 days a week, our team is here to assist you with any urgent situation, ensuring you Feel at Home in Malaysia throughout your entire journey.
We are a professional travel agency and tourist assistance provider based in Malaysia, dedicated to delivering comprehensive travel solutions and reliable support services for international and domestic travelers.
Our organization combines expert travel planning services with 24/7 tourist assistance to ensure every journey is safe, smooth, and worry-free. We are committed to enhancing the overall travel experience by providing seamless coordination, real-time support, and dependable guidance throughout our clients’ stay.
Whether for leisure, business, or group travel, we strive to be a trusted partner in every step of the travel journey.
To be a leading travel agency and tourist assistance provider recognized for excellence, reliability, and innovation in delivering world-class travel support services.
To provide professional and customized travel solutions, deliver reliable assistance and support during travel disruptions, and ensure the safety, comfort, and well-being of all tourists throughout their journey.
Collaboration connects us — no challenge is too great when we face it as one. By working as a team, we harness the collective wisdom, creativity, and energy of our people, proving that together, we can achieve more and overcome any obstacle.
Driven by purpose and inspired by the world around us, we bring energy, care, and commitment to everything we create and deliver.
Tony Alexander Tan has accumulated extensive experience in customer relations, marketing, sales, logistics, and the tourism services industry.
He began his career with DHL as a Station Manager, where he gained valuable experience in sales and logistics. In 1988, he joined MBF Card Services as Senior Regional Manager for East Malaysia and Brunei, where he was responsible for expanding the company’s credit card business and strengthening its regional market presence.
Tony later served as Chief Executive Officer of Mount Kinabalu Travel & Tour in Sabah for three years, further enhancing his expertise in the travel and tourism sector.
In 2007, he joined Advance Synergy Berhad Group as General Manager. Later that same year, he was appointed General Manager of PT Loyalty International in Jakarta, Indonesia, where he led business development and customer loyalty initiatives before returning to Malaysia.
Recognizing the changing trends in global travel, Tony foresaw the rapid growth of the Free Independent Traveller (FIT) market, with more travelers choosing independent travel over traditional group tours. He identified a significant gap in the market for comprehensive travel assistance services.
This vision led to the establishment of 24 hrs Multilingua Tourist Assistances Services which focuses on providing immediate support to travelers. Its services include communication assistance, medical support, guidance to reputable hospitals and clinics, recommendations for local attractions and dining, assistance with lost travel documents or baggage, help for travelers who have been scammed, and other essential travel-related support. His mission is to ensure that every traveler enjoys a safer, more convenient, and worry-free travel experience.
Lonna Berfang is the Co-Founder of the Tourist Assist Program and a Partner of GlobalOne Assist Travel, a position she has held since 2013.
Born in Lawas, Sarawak, Malaysia, Lonna is a proud member of the indigenous Lun Bawang community. She began her professional career in sales and marketing within the office automation industry, where she gained extensive experience in customer relations, business development, and strategic marketing.
In 2013, she joined GlobalOne Assist Travel as a partner, bringing her strong business acumen and passion for customer service to the travel and tourism sector. Since then, she has played an important role in developing the Tourist Assist Program, helping to enhance the safety, convenience, and overall travel experience of visitors to Malaysia.
Lonna is committed to promoting Malaysia as a welcoming tourist destination while building strong partnerships with the tourism industry. Her dedication to service excellence and innovation continues to contribute to the growth and success of the Tourist Assist Program.
Globalone Assist Travel Sdn. Bhd. specialises in travel management, destination services, and digital tourism solutions — delivering comprehensive travel products and value-added assistance for both leisure and business travellers.
An integrated travel assistance platform giving international visitors seamless access to multilingual support and travel services throughout their stay.
It combines digital technology with professional, human assistance to deliver a safer, more convenient, and more enjoyable travel experience.
To expand the business identity by developed a strong customer base. To increase the assets and investments to support the company business development and services. To build a good reputation and become a key player in the travel and tours business.
Travel is more than transportation and accommodation—it is about safety, comfort, and peace of mind.
We provide a complete travel ecosystem that combines professional travel planning with realtime tourist assistance, ensuring travelers are supported before, during, and after their journey.
As a trusted travel agency and tourist assistance provider, we are dedicated to making every journey safe, seamless, and enjoyable.
By combining expert travel services with dependable assistance support, we ensure that every traveler experience’s comfort, confidence, and peace of mind throughout their journey.
Thank you for your interest in joining GlobalOne Assist Travel. Currently, we do not have any job vacancies available. Please check back with us in the future for upcoming opportunities.
Malaysia is a year-round destination, but the best time to visit depends on the region.
Visa requirements depend on your nationality. Citizens of many countries can enter Malaysia visa-free for a limited number of days. To check the latest visa regulations, visit the official Malaysian Immigration Department website or contact your nearest Malaysian embassy or consulate.
Malaysia offers a wide range of transportation options including:
Public transport is affordable and easily accessible, especially in major cities.
Yes, English is commonly spoken, especially in tourist areas. Most road signs, public announcements, and restaurant menus are available in English.
