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About Us

Feel at Home in Malaysia

Available 7 days a week, our team is here to assist you with any urgent situation, ensuring you Feel at Home in Malaysia throughout your entire journey.

01/ - WHO WE ARE

Local Care, Global Journeys United

GlobalOne Assist Travel has been established since 1999, serving primarily in the travel and hospitality service in the tourism industry. Founded by a group of passionate travel and hospitality professionals, the company has grown into one of the trusted providers in offering the best and crafted travel packages and hospitality services.

 

At GlobalOne Assist, we are committed to delivering service excellence through our experienced and dedicated team. We value customer feedback to ensure satisfaction, and we continuously improve our offerings to meet evolving expectations. By embracing advanced technology tools, we have streamlined our service delivery, providing value-added solutions that align with today’s tourism trends and the needs of modern travelers.

 

We are a licensed travel and tour operator under the Ministry of Tourism and the Tourism Board, and an active member of the Malaysia Travel & Tour Association (MATTA) since our incorporation.

01/ - WHO WE ARE

Local Care, Global Journeys United

At GlobalOne Assist Travel, we are passionate and committed to delivering and managing the “24- Hour Multilingual Tourist Assistance” project through our 24/7 multilingual support team and state-of-the-art CRM contact center, enhanced with advanced digital technology and a suite of value-added services. This integrated approach is designed to meet the evolving needs of modern travelers and the future of tourism.

Since our establishment in 2009, Globalone Assist has been dedicated to providing reliable tourism and travel support services. Despite having challenges like recent global pandemic, we remain focused on our ambitious growth strategy. By embracing digital transformation in the tourism and travel sector, we aim to boost competitiveness, generate employment opportunities, and offer consumers easier access to our destination marketing platform and high-value service offerings.

GlobalOne Assist continuously enhancing program adoption, drive cost savings, and support talent retention through digital solutions that simplify and elevate the business travel experience.

We are shaping a more sustainable future for corporate travel. Our services extend beyond travel management to include industry-leading meetings & events solutions and global consultancy services, offering a comprehensive suite for all corporate travel needs.

Our Vision

To be the world's most admired travel company, renowned for its commitment to sustainability, innovation, and customer delight.

Our Mission

To inspire and enable memorable travel experiences by providing personalized, seamless, and responsible travel solutions.

Core values

Collaboration Connects Us To Solve It Together - No challenge is too great when we face it as one. By working as a team, we tap into the collective wisdom, creativity, and energy of our people — proving that together, we can overcome anything.

Our Vision

To be one of the best travelsolution and hospitality services company, renowned for its commitment to sustainability, innovation, and customer delight.

Our Mission

To inspire and enable memorable travel experiences by delivering personalized, seamless, and responsible travel solutions that exceed customer expectations.

Core values

Collaboration connects us — no challenge is too great when we face it as one. By working as a team, we harness the collective wisdom, creativity, and energy of our people, proving that together, we can achieve more and overcome any obstacle.

02/ -Our Management Team

Passion Powers Everything We Do — That’s Why We Give Our Best

Driven by purpose and inspired by the world around us, we bring energy, care, and commitment to everything we create and deliver.

Mr Norman Tang

General Manager - Business & Operation

GlobalOne Assist Travel Sdn Bhd

Mr. Norman Tang is a Senior Executive with over 20 years of service industry experience in driving business growth, payment solutions, and business process optimization. He has contributed his knowledge and expertise across companies ranging from startups to established corporations, identifying and capitalizing on market opportunities, developing capable business leaders, and streamlining operations across the value chain.

From delivering business turnarounds to spearheading expansion, he has built a track record of sustainable growth, revenue and profit acceleration, and operational excellence.

Currently, Mr. Norman Tang serves as the General Manager of Globalone Assist Travel Sdn Bhd, a role he has held since 2024. He oversees both business and operations with a focus on building a thriving tourism and hospitality enterprise. His priorities include driving sales revenue growth, extending the company’s global footprint, reducing operational costs, enhancing efficiency through technology, boosting profitability, and optimizing resource management.

One of his key achievements was during his tenure as an executive at a major bank (1995–2004), where he was responsible for the merchant marketing and acquisition program. Through his dedication and hard work, the bank’s merchant business expanded significantly, becoming one of its key revenue streams and achieving the largest market share in merchant acquisition and sales revenue.

His knowledge and experience in the card payment industry also elevated his standing in the market and enabled him to support smaller industry players in strengthening their presence within the sector.

Mr. Norman Tang holds a Bachelor’s Degree in Economics (Finance major) from University Putra Malaysia, which he obtained in 2004.

Mr. Krishna Rao

Manager – Business

GlobalOne Assist Travel Sdn Bhd

With more than two decades of distinguished experience in the hospitality sector, Krishna Rao has established a solid reputation for excellence, leadership, and professionalism. Throughout his 20+ years in the hotel industry, he has held key managerial positions and developed expertise in guest services, operations management, customer care, and business development. This extensive background has given him a deep understanding of delivering not only high-quality service but also meaningful and memorable experiences for clients.

Recognizing the growing demand for personalized travel solutions and the strong connection between hospitality and tourism, Krishna Rao transitioned into the travel agency industry. This move was not only a natural progression but also a strategic decision to bring his wealth of experience, industry knowledge, and customer-first approach into a new arena.

At Globalone Assist Travel, Krishna Rao is responsible for overseeing operations, developing client-focused strategies, and ensuring that every traveler receives the same level of care and professionalism that defined his hospitality career. His leadership is guided by the belief that travel is more than just moving from one destination to another—it is about discovering cultures, enjoying comfort, and creating lasting memories.

Under his management, Globalone Assist Travel is committed to delivering exceptional travel planning, reliable services, and tailor-made itineraries that reflect the unique needs and aspirations of each client. By combining the discipline of hotel management with the creativity of travel design, Krishna Rao continues to uphold the values of trust, quality, and excellence.

Our ACHIEVEMENTS

03/ - OUR SERVICES

Support That Follows You – Anytime, Anywhere

We offer a range of vital services designed to help visitors navigate challenges they may face or fulfill their itinerary needs, including:

Our multilingual team is available around the clock to assist you.
Hassle-free transportation from the airport to your destination.
Discover Malaysia with our expertly curated tours.
Enjoy luxury with personalized concierge offerings.
Help with lost or stolen passports and IDs, incident reporting to law enforcement, travel plan modifications in emergencies, and more.

SERVICES

04/ -OUR REACH

Every Corner Covered – Travel With Confidence

Our support network covers all of Malaysia, accessible via our website, tourist hotline, and designated assistance centers. Our knowledgeable team is equipped with essential resources and contacts to resolve issues quickly, so you can focus on enjoying your trip.

Rooted in Local Communities

Trusted help, close to you.

Cultural & Language Bridge

Helping global travelers feel home.

Expanding Nationwide

Growing to serve you better.

Our Goals

Passion and Purpose, Together

To expand the business identity by developed a strong customer base. To increase the assets and investments to support the company business development and services. To build a good reputation and become a key player in the travel and tours business.

05/ -WHY CHOOSE US ?

Why Tourist Assists Stands Out

As Malaysia’s only dedicated multilingual national tourist assistance service, we understand that international visitors can feel isolated, especially when dealing with language barriers or travel disruptions. With extensive contacts within embassies, airlines, and the hospitality sector, Tourist Assists ensures swift, effective help whenever you need it.

04/ -WHY CHOOSE US ?

Why Tourist Assists Stands Out

Reliable and Fast Support

Reliable and Fast Support

We provide 24/7 assistance to resolve your travel concerns swiftly, from customs issues to emergency medical help.

Wide Network Across Malaysia

Wide Network Across Malaysia

Our extensive partnerships ensure that no matter where you travel, you have access to trusted local help.

Customer-Centered Approach

Customer-Centered Approach

Your safety and comfort are our priority; we tailor our services to meet your unique needs.

Innovative Solutions

Innovative Solutions

Using cutting-edge technology, we simplify complex travel processes to make your experience smooth and stress-free.

frequently asked question

Malaysia is a year-round destination, but the best time to visit depends on the region.

  • For the west coast (e.g., Penang, Langkawi), the best time is November to March.
  • For the east coast (e.g., Perhentian Islands, Redang), plan your visit between April and September.

Visa requirements depend on your nationality. Citizens of many countries can enter Malaysia visa-free for a limited number of days. To check the latest visa regulations, visit the official Malaysian Immigration Department website or contact your nearest Malaysian embassy or consulate.

Malaysia offers a wide range of transportation options including:

  • Buses and trains for intercity travel
  • Taxis and e-hailing apps like Grab
  • Domestic flights for long-distance travel within the country

Public transport is affordable and easily accessible, especially in major cities.

Yes, English is commonly spoken, especially in tourist areas. Most road signs, public announcements, and restaurant menus are available in English.

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