This Privacy Policy explains how GlobalOne Assist Travel Sdn Bhd (“GlobalOne Assist”, “we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit www.touristassists.com or use our services.
We are committed to protecting your privacy in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international data protection standards.
We collect personal information directly and indirectly, including:
Basic Contact Info: Name, phone number, email, address.
Travel Info: Passport details, travel dates, nationality, emergency contacts.
Insurance Info: Selected plan, medical history (where applicable), date of birth.
Technical Data: IP address, browser type, device data, and usage logs.
Media: Uploaded images/documents for bookings or claims.
Comments: Information submitted through blog comments or contact forms.
Cookies: For login, session handling, analytics, and preferences (see Section 5).
Your data is used for the following purposes:
To process bookings, tour guide requests, or insurance facilitation;
To respond to inquiries and provide customer support;
To manage your user account (if created);
To process claims or coordinate emergency assistance;
To improve our website functionality and user experience;
For internal analytics, marketing (with your consent), or legal compliance.
We may anonymize and aggregate personal data for statistical purposes.
We may share your personal data with:
Licensed Insurance Providers – for policy issuance and claims.
Tour Guide Partners / Local Operators – to deliver booked services.
Payment Gateways – to process secure transactions.
Regulatory Bodies or Legal Authorities – if legally required.
Third-Party Services (e.g., email delivery tools, live chat support, analytics) – under strict data processing agreements.
We do not sell your data.
If you leave comments on our blog or site:
We collect the data shown in the comment form, your IP address, and browser user agent string for spam detection.
Your email may be hashed and sent to Gravatar (see their privacy policy).
After comment approval, your profile photo (if linked to Gravatar) will be publicly visible.
We use cookies to:
Save your login/session details (if applicable),
Track website usage through analytics tools (e.g., Google Analytics),
Remember your display or language preferences.
You may control cookie settings in your browser, but disabling them may affect website functionality.
Articles may include embedded content (e.g. YouTube videos, Instagram posts). These act like you visited the external site directly. Such platforms may collect data, use cookies, and track interactions.
Comments: Stored indefinitely.
Account Info: Retained until account is deleted or as long as required by law.
Booking and Insurance Data: Retained as long as necessary for operational or legal purposes.
Cookies: Session cookies are deleted after logout; others may persist up to 1 year.
You have the right to:
Access a copy of the personal data we hold about you;
Correct inaccurate or outdated data;
Withdraw consent for marketing;
Request data deletion (except where retention is legally required).
To exercise any rights, contact:
help@touristassists.com
+603 2779 7788
We implement administrative, physical, and technical safeguards to protect your data from unauthorized access, modification, or disclosure.
However, no digital platform can guarantee 100% security, and you acknowledge usage at your own risk.
If you are accessing our site from outside Malaysia, your data may be transferred to and processed in Malaysia. By using our services, you consent to this transfer.
We do not knowingly collect personal information from children under 16. If we become aware that a child has submitted personal information, we will delete it immediately.
We may update this Privacy Policy periodically. Any changes will be posted here, with the “Last Updated” date. Continued use of our services after updates constitutes acceptance.
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
GlobalOne Assist Travel Sdn Bhd
27-3, Oval Damansara, Jalan Damansara, TTDI, 60000 Kuala Lumpur, Malaysia +603 2779 6888 help@touristassists.com
www.touristassists.com
