We aim to provide a smooth and reliable experience for all our customers. Please review our Refunds and Returns Policy carefully before making a booking or purchase.
All purchases made through our website are subject to the terms outlined below. By confirming a booking or completing a purchase, you agree to this policy.
Refund eligibility depends on the type of service or product purchased.
Where applicable, cancellation requests must be submitted within the specified timeframe stated at the time of booking.
Approved refunds will be processed using the original payment method.
Processing times may vary depending on your bank or payment provider.
The following are generally non-refundable unless otherwise stated:
Used or activated services (e.g. eSIMs, data plans, tickets, passes)
Partially used services
Promotional or discounted purchases
Last-minute or same-day bookings
If you experience a service issue due to technical errors or circumstances within our control, please contact us as soon as possible. We will assess the situation fairly and may offer:
A partial refund
A replacement service
Alternative arrangements, where applicable
Requests to modify bookings are subject to availability and may incur additional charges. Changes are not guaranteed and must be requested before the service start date.
Failure to attend or use a booked service without prior notice will be considered a no-show and is not eligible for a refund.
We are not responsible for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, government restrictions, or transportation issues.
For any inquiries regarding these Terms, bookings, or support, please contact:
GlobalOne Assist Travel Sdn Bhd
27-3, Oval Damansara, Jalan Damansara, TTDI, 60000 Kuala Lumpur, Malaysia
+603 2779 6888
help@touristassists.com
www.touristassists.com
