These Terms & Conditions (“Terms”) govern your use of the website www.touristassists.com, owned and operated by GlobalOne Assist Travel Sdn Bhd (“GlobalOne Assist”, “we”, “our”, or “us”), and apply to all products and services provided through the website or affiliated platforms, including tourist assistance, insurance facilitation, tour guide arrangements, and any other related offerings.
By using our site or services, you agree to be bound by these Terms. If you do not agree, please do not access or use our services.
“Client”, “User”, “You” means any individual, customer, or entity using our services.
“Services” refer to tourist assistance, insurance facilitation, guide arrangements, emergency support, and all related services offered by GlobalOne Assist.
“Website” refers to www.touristassists.com.
By using this website, you represent that:
You are at least 18 years of age or using the site with guardian supervision;
You have the legal authority to enter into binding agreements;
Your use will comply with applicable laws and regulations.
To access certain services (e.g., travel insurance, bookings, emergency assistance), you may be required to register an account. You agree to:
Provide accurate and truthful information;
Maintain confidentiality of your login credentials;
Notify us immediately of any unauthorized access.
You are fully responsible for all activities under your account.
GlobalOne Assist provides, facilitates, or arranges:
Emergency tourist assistance and concierge services;
Licensed multilingual tour guide coordination;
Travel insurance facilitation via approved providers;
Claims support and non-medical evacuation coordination;
General travel support in Malaysia and select countries.
We may act as an authorized agent or third-party facilitator for insurance or tourism services. All bookings are subject to availability and confirmation.
GlobalOne Assist is not an insurer. Insurance services are underwritten by third-party licensed providers. GlobalOne Assist acts only as a distributor or facilitator.
You are responsible for:
Reading and understanding your policy coverage;
Submitting claims to the insurer directly;
Providing accurate declarations during purchase.
We shall not be held liable for the outcome of any insurance claim.
All prices are quoted in Malaysian Ringgit (MYR) unless stated otherwise. Prices may include applicable taxes and service fees.
Payment must be made in full at the time of booking unless otherwise agreed. We accept major credit cards, FPX, and e-wallets via secure payment gateways.
Tourist services: Refund eligibility depends on the cancellation policy for each product or service.
Insurance products: Follow the specific insurer’s cancellation policy.
No-shows or late cancellations may result in full forfeiture of payment.
We strive to provide timely and efficient emergency assistance. However, limitations may occur due to:
Natural disasters, political unrest, or restricted zones;
Internet or telecom failures;
Unavailability of local providers or medical facilities.
In such cases, we shall not be liable for delays, inaccessibility, or reduced functionality of services.
You agree not to use the website or services to:
Engage in unlawful activities;
Violate the rights of others (e.g., defamation, copyright, data protection);
Upload harmful code or content;
Misrepresent your identity or intent.
Violation of this section may result in account suspension and legal action.
All content, branding, software, and materials on the site are owned by or licensed to GlobalOne Assist. You may not:
Copy, distribute, or modify content without written consent;
Use our logo or trademarks without authorization.
Our website may link to third-party platforms (e.g., airlines, government sites, insurance portals). We are not responsible for the content, accuracy, or data practices of such platforms.
Use them at your own risk and review their policies independently.
To the maximum extent permitted by law, GlobalOne Assist shall not be liable for:
Any indirect, incidental, special, or consequential damages;
Losses due to delays, booking errors, or claim rejections;
Misuse of services by users or third parties.
Our total liability shall not exceed the amount paid by you for the disputed service within the last 6 months.
You agree to indemnify and hold harmless GlobalOne Assist Travel Sdn Bhd, its officers, employees, and partners from any claims, damages, or losses arising out of:
Your use or misuse of the services;
Breach of these Terms;
Any violation of third-party rights.
We are not liable for delays or non-performance due to causes beyond our control, including but not limited to:
Acts of God (earthquakes, floods, etc.),
War, terrorism, strikes,
Government restrictions or pandemics.
We reserve the right to suspend or terminate access to our services:
For violations of these Terms;
For fraudulent or abusive behavior;
If required by law or regulatory authority.
We collect and process your data in accordance with our [Privacy Policy]. By using our services, you consent to our data handling practices, including:
Use of data to provide and improve services;
Sharing data with insurers or service partners where required;
Storing personal information in secure systems.
Any disputes arising under these Terms shall first attempt to be resolved amicably. If unresolved, disputes will be subject to the jurisdiction of the Courts of Malaysia, governed by Malaysian law.
We may update these Terms from time to time. Changes take effect upon posting. Continued use of our site or services constitutes acceptance of the revised Terms.
For any inquiries regarding these Terms, bookings, or support, please contact:
GlobalOne Assist Travel Sdn Bhd
27-3, Oval Damansara, Jalan Damansara, TTDI, 60000 Kuala Lumpur, Malaysia
+603 2779 6888
help@touristassists.com
www.touristassists.com
Our services are not intended for individuals under the age of 16. If you are below 16, you must use our services only under the supervision of a parent or legal guardian. We do not knowingly collect data from children under 16.
