Available 7 days a week, our team is here to assist you with any urgent situation, ensuring you Feel at Home in Malaysia throughout your entire journey.
GlobalOne Assist Travel has been established since 1999, serving primarily in the travel and hospitality service in the tourism industry. Founded by a group of passionate travel and hospitality professionals, the company has grown into one of the trusted providers in offering the best and crafted travel packages and hospitality services.
At GlobalOne Assist, we are committed to delivering service excellence through our experienced and dedicated team. We value customer feedback to ensure satisfaction, and we continuously improve our offerings to meet evolving expectations. By embracing advanced technology tools, we have streamlined our service delivery, providing value-added solutions that align with today’s tourism trends and the needs of modern travelers.
We are a licensed travel and tour operator under the Ministry of Tourism and the Tourism Board, and an active member of the Malaysia Travel & Tour Association (MATTA) since our incorporation.
To be one of the best travelsolution and hospitality services company, renowned for its commitment to sustainability, innovation, and customer delight.
To inspire and enable memorable travel experiences by delivering personalized, seamless, and responsible travel solutions that exceed customer expectations.
Collaboration connects us — no challenge is too great when we face it as one. By working as a team, we harness the collective wisdom, creativity, and energy of our people, proving that together, we can achieve more and overcome any obstacle.
Driven by purpose and inspired by the world around us, we bring energy, care, and commitment to everything we create and deliver.
Mr. Norman Tang is a Senior Executive with over 20 years of service industry experience in driving business growth, payment solutions, and business process optimization. He has contributed his knowledge and expertise across companies ranging from startups to established corporations, identifying and capitalizing on market opportunities, developing capable business leaders, and streamlining operations across the value chain.
From delivering business turnarounds to spearheading expansion, he has built a track record of sustainable growth, revenue and profit acceleration, and operational excellence.
Currently, Mr. Norman Tang serves as the General Manager of Globalone Assist Travel Sdn Bhd, a role he has held since 2024. He oversees both business and operations with a focus on building a thriving tourism and hospitality enterprise. His priorities include driving sales revenue growth, extending the company’s global footprint, reducing operational costs, enhancing efficiency through technology, boosting profitability, and optimizing resource management.
One of his key achievements was during his tenure as an executive at a major bank (1995–2004), where he was responsible for the merchant marketing and acquisition program. Through his dedication and hard work, the bank’s merchant business expanded significantly, becoming one of its key revenue streams and achieving the largest market share in merchant acquisition and sales revenue.
His knowledge and experience in the card payment industry also elevated his standing in the market and enabled him to support smaller industry players in strengthening their presence within the sector.
Mr. Norman Tang holds a Bachelor’s Degree in Economics (Finance major) from University Putra Malaysia, which he obtained in 2004.
With more than two decades of distinguished experience in the hospitality sector, Krishna Rao has established a solid reputation for excellence, leadership, and professionalism. Throughout his 20+ years in the hotel industry, he has held key managerial positions and developed expertise in guest services, operations management, customer care, and business development. This extensive background has given him a deep understanding of delivering not only high-quality service but also meaningful and memorable experiences for clients.
Recognizing the growing demand for personalized travel solutions and the strong connection between hospitality and tourism, Krishna Rao transitioned into the travel agency industry. This move was not only a natural progression but also a strategic decision to bring his wealth of experience, industry knowledge, and customer-first approach into a new arena.
At Globalone Assist Travel, Krishna Rao is responsible for overseeing operations, developing client-focused strategies, and ensuring that every traveler receives the same level of care and professionalism that defined his hospitality career. His leadership is guided by the belief that travel is more than just moving from one destination to another—it is about discovering cultures, enjoying comfort, and creating lasting memories.
Under his management, Globalone Assist Travel is committed to delivering exceptional travel planning, reliable services, and tailor-made itineraries that reflect the unique needs and aspirations of each client. By combining the discipline of hotel management with the creativity of travel design, Krishna Rao continues to uphold the values of trust, quality, and excellence.
To expand the business identity by developed a strong customer base. To increase the assets and investments to support the company business development and services. To build a good reputation and become a key player in the travel and tours business.
As Malaysia’s only dedicated multilingual national tourist assistance service, we understand that international visitors can feel isolated, especially when dealing with language barriers or travel disruptions. With extensive contacts within embassies, airlines, and the hospitality sector, Tourist Assists ensures swift, effective help whenever you need it.
Thank you for your interest in joining GlobalOne Assist Travel. Currently, we do not have any job vacancies available. Please check back with us in the future for upcoming opportunities.
Malaysia is a year-round destination, but the best time to visit depends on the region.
Visa requirements depend on your nationality. Citizens of many countries can enter Malaysia visa-free for a limited number of days. To check the latest visa regulations, visit the official Malaysian Immigration Department website or contact your nearest Malaysian embassy or consulate.
Malaysia offers a wide range of transportation options including:
Public transport is affordable and easily accessible, especially in major cities.
Yes, English is commonly spoken, especially in tourist areas. Most road signs, public announcements, and restaurant menus are available in English.
